Yes we do have various ongoing promotions.
For the convenience of both Horestco and the Client, we prefer self collection of the furniture. Should the client agree to self collection a discount of 5% can be given to a maximum discount amount of RM 250.
For Example : Total bill value (not including GST) = RM 2500
2500 * 5% = RM 125
New Total (not including GST) = RM 2500 - RM 125 = RM 2375
Total bill value (not including GST) = RM 8500
8500 * 5% = RM 425
However maximum discount is RM 250 only
New Total (not including GST) = RM 8500 - RM 250 = RM 8250
Yes. Transportation can be arranged by Horestco with additional Delivery charges.
Customers can however choose to arrange their own transportation as well.
Delivery charges are available in the online file "Transport/lorry”.
Within klang valley: free delivery
Outstation: Customer needs to pay. please refer to the transport charges sheet on Drive.
We try as much as we can to deliver on customers' flexible date and time, However for online orders we use a 3rd party logistics company where we do not have a control of time. The goods can be delivered either one day earlier or later.
For Stock Items: 7-10 working days.
For Non-Stock Items: (Follow below table).
| Material | Time | |
|---|---|---|
| Custom Wooden / Mix Material | : | 10 weeks |
| Custom Wicker / Metal Material | : | 10 weeks |
| Standar Wooden / Mix Material | : | 8 weeks |
| Standar Wicker / Metal Material | : | 6 weeks |
| Standar / Custom Cushions | : | 4 weeks |
| Material Type | Commercial Use | Residential Use | Export |
|---|---|---|---|
| Stainless steel frame | 3 years | 5 years | 3 years |
| Teak | 3 years | 5 years | 3 years |
| Batyline | 2 years | 3 years | 2 years |
| Wicker furniture | 3 years | 3 years | 3 years |
| Umbrella wooden frames | 1 years | 3 years | 1 years |
| Umbrella Stainless steel frames | 5 years | 8 years | 5 years |
| Umbrella Aluminium frames | 3 years | 5 years | 3 years |
| Sunbrella fabric | 5 years | 8 years | 5 years |
| Sunproof fabric | 1 years | 1 years | 1 years |
| Custom made furniture | 1 years | 1 years | 1 years |
The above warranties are covered Under reasonable conditions of usage and maintenance,
"Defects" as used in this warranty is defined as - imperfections which impair the utility of the product or affect the structural integrity of the product. Upon receipt of the product the customer must inspect components thoroughly prior to assembly, and any defects which impair the utility of the product should be noted and reported within seven days of receipt. The warranty does not apply to normal wear and tear of teak furniture or to checking (fine cracks that appear on surface of teak wood or ends, once the product is exposed to the elements). Checking/cracking is completely normal and does not impair the utility of the product. Natural wood products can have color and grain variations, and are not considered a "defect" under warranty.
This warranty does not cover damage resulting from misuse, negligent use, negligence during assembly, unauthorized repairs, unauthorized parts,, infestation, fire, negligence, hurricanes, tornadoes, floods, typhoons, cyclones, wind damage and other acts of God. This warranty does not cover damage from unknown sources. Any defects must be reported as soon as they occur and within the warranty period. Detailed photos will be requested to determine whether the damage is from manufacturing defects. This warranty does not cover breakage of brass components beyond the period of 1 year, after which such breakage will be considered normal wear and tear. This warranty does not cover normal tarnishing of metal (for eg. brass) used in hinges, mechanisms etc.
Clearance and Final Sale items are provided As Is with no warranty or returns.
Customers must provide photographs of the defect to the seller ( place at which the item has been purchased)in order to determine the extent of the defect and its most efficient resolution.
The Warranty is limited to replacement of the parts of the furniture that show a defect. For the first year after purchase, Horestco will ship/ replacement/repair parts at no charge.
If the furniture component is deemed defective within the terms of the Warranty, Horestco will furnish a repaired or replacement component at no cost to the consumer for the first year after purchase, and charge actual shipping costs for the component after the first year and through the third year after purchase. In the event of part replacement no assembly or repair costs are covered. Discoloration of wood is not a defect and hence not covered under warranty.
This warranty does not cover shipping damage. Shipping damage must be reported immediately upon receipt directly to Horestco. Please email [email protected] about shipping damage immediately upon receipt of damaged merchandise. Please save all cartons. If a customer signs the shipping company delivery receipt "received in good condition", or does not report shipping damage directly to Horestco within 48 hours of receipt, no shipping damage claim will be honored by Horestco.
Chair Glides are recommended for rough surfaces. It is the consumer's responsibility to periodically inspect Furniture Components, including hardware ( like bolts, hinges or other mechanisms) and wood, for missing hardware or defects.
The terms of this warranty may change without notice, but will not be changed in a way that eliminates your original warranty.
Before placing any cushions on furniture, remove any dust or dirt by wiping the furniture with a damp cloth. Your premium teak furniture has been fine sanded and there may be some fine residue even after cleaning during manufacture.
Your teak furniture naturally contains oil. Expect some of the natural teak oil transfer to the light color cushions. In order to protect your cushions, bring them in when you are expecting rain, or when the furniture is wet. Once the furniture has started weathering (changing color) it is no longer necessary to remove the cushions.
If you Teak Oil your furniture, please make sure the Teak Oil is completely dry before placing your cushions on the furniture.
If your cushion gets some marks or discoloration due to saw dust or teak's natural oil as described above, the dirt and discoloration can be removed by light scrubbing with a sponge with dishwashing liquid(like Dawn) and then hosing off the surface. If stronger measures are needed, we recommend to use a stain remover product. You can remove any stains while the covers are on the cushion. If you wish to remove the covers to clean in a washer, you can do that – but please air dry them rather than putting them in a dryer.
At Horestco, we ensure the goods delivered are thoroughly checked and inspected before delivery. We do not encourage any refunds or return without a valid reason, however we encourage customers to check the goods upon delivery. If the item is returned upon delivery with a valid and acceptable reason, Horestco will re-deliver the goods at its own cost after rectification or exchange one to one.
If returned items need to be picked up from a customer’s place , a pickup fee will be applicable apart from Your initial delivery fee.
No refund or exchange is accepted on custom made or made on order items.
Due to any reason if there is any cancellation (standard items only, not applicable for make on order), a fee of 3% of the order is chargeable or RM 300.00 per order whichever is higher. Upon receipt of returned goods, the items will be inspected. If the returned item is in acceptable condition , the refund will be processed within 7 working days. Refund process may take upto 14 working days after the written acceptance/confirmation of returned goods by Horestco.
Yes. Customisation of size and colour is possible.
For Resellers and Project Orders, customisation or production of completely new products is possible.
Yes. Customer can choose from various color options* available with Horestco.
Timber Finishing / Colors
For Retail orders, we are able to use multiple wood stains and wood gels. But we are unable to do Acrylic / Emulsion based colors, e.g., Red, white, black, blue.
For Project Orders, we are able to use multiple wood stains and wood gels as well as Acrylic based colors, e.g., Red, white, black, blue.
For other materials (such as Glass, metals, wicker, fabric), please check with us for multiple color/finishing options.
Yes. Subject to additional service charges.
The various materials we use in our furniture are listed below along with the maintenance instructions.
Products delivered by Horestco are covered until door to door delivery. Products delivered through Skynet can be covered under Insurance provided by Skynet. Products self-collected by customers are customers’ responsibility once it leaves the Warehouse/showroom.
For Non-Stock Items:
50% on order Confirmation
50% before shipment (after Inspection of goods)
For Stock Items: 100% on Order Confirmation
Yes, we charge taxes as per applicable according to govt laws and regulations.
No. Unless it is in bulk.
Stock Items: For free upto 3 months from the date of purchase.
After 3 months: Charges will be 2% of the total purchase per month.
Non - Stock Items: For free upto 5 months from the date of purchase.
After 5 months: Charges will be 2% of the total purchase per month.
We can dispose of Horestco Brand furniture. But we can not dispose your non - Horestco brand furniture.
However, we can recommend some charity organisations that provide the service of collection of old furniture from doorstep.. E.g.,
Community Recycle for Charity (CRC)
Lot 13D, Jalan Simpang Balak, Kampung Simpang Balak, 43000 Kajang, Selangor.
Collection of furniture for Recycling
0 17 3638 100
[email protected]
collection of bulk items will take 2 working days to process.
http://www.crcbox.com.my
You can choose the items from our website and let us know by email. We will get our dealer to get in touch with yourself. Details of our dealer in Langkawi as below.
Company name : Summer Furnishings (M) Sdn. Bhd.
Address : Lot 91, 92 & 93, Persiaran Mutiara 2,
Kelana Mas Commercial & Tourist Centre,
Kuah 07000 Langkawi, Kedah
Contact Person : Mr Kiran Patel
Email : [email protected]
Contact No : 04 966 8375 / 012 476 7375
Yes we do.
Details are in the file PROMOTIONS AND DISCOUNT SCHEMES on Google Drive in sheet OVERVIEW.
*Note : Refer to the sheet Parameters to check under which category the enquiry falls.
Our website displays retail selling price. Dealers are recommended to follow the same price as minimum selling price.. For more info refer to www.horestco.com.my
We keep stocks for fast moving items. Please refer to www.horestco.com.my for stock availability or contact us prior to ordering.
Transportation is to be arranged by the dealer. Skynet or any other courier service can also be used.
Yes, maximum upto 3 months
Yes, It can be done. All costs to be billed to the Dealer.
No MOQ For Horestco Standard items,
Yes,with MOQ for custom items. Chairs: 20 Nos, Tables: 5 Nos, Sofas : 5 Sets or Total order amount is RM 10,000.
Refund is not allowed however, exchange of goods can be made within one month from date of purchase subject to Horestco’s approval.
Products delivered through Skynet can be covered under Insurance provided by Skynet.
Providing High resolution photos and online marketing support.
No. After Sales Service is to be provided by Dealer.
For Non-Stock Items:
50% on order Confirmation
50% before shipment (after Inspection of goods).
For Stock Items: 100% on Order Confirmation
For Stock Items: 7-10 working days.
For Non-Stock Items: (Follow below table)
| Material | Long |
|---|---|
| CUSTOM WOODEN / MIX MATERIAL | 10 Weeks |
| CUSTOM WICKER / METAL MATERIAL | 10 Weeks |
| STANDARD WOODEN / MIX MATERIAL | 8 Weeks |
| STANDARD WICKER / METAL MATERIAL | 6 Weeks |
| STANDARD / CUSTOM CUSHIONS | 4 Weeks |
Yes. Our wicker material is designed to be insensitive to temperature differences ranging from -20° to 50° C.
No. our wicker material color won’t fade, even if it’s exposed to different weather conditions during summer and winter. It’s been proven in laboratory tests that our wicker material can withstand UV exposure for at least three years.
Yes. our wicker material is made from polyethylene, which is non-toxic (even when burned, no toxic substances are generated) and 100% recyclable.
No special maintenance is required. Simply clean using a wet cloth.
An occasional cleaning using soap or a mild detergent is also recommended.
Yes! Our wicker material offers many different choices for our customers.
Yes, our wicker material is designed to be insensitive to temperature differences ranging from -20° to 50° C.